Dualtron Togo Plus Electric Scooter

As Dualtron Maçka Store, we prioritize customer satisfaction and strive to ensure that your purchasing process runs smoothly. For this reason, our shipping and return policies are as follows:

Shipping Policy:

1. Delivery Time:

   • Your orders will be shipped within the specified delivery time following confirmation of your payment.
   • Delivery time may vary depending on the product type, delivery address and courier company.

2. Shipping Fees:

   • Shipping costs may vary depending on your order amount and delivery address.
   • Shipping may be free for orders over a certain amount.

3. Cargo Tracking:

   • When your order is shipped, you will be provided with a tracking number. You can use this number to track the status of your shipment.

4. Damaged or Lost Items:

   • If you notice any damage during delivery, please notify the courier before accepting the delivery.
   • For damaged or missing items, please contact us immediately.

Return policy:

1. Return Conditions:

   • Return requests must be made within a certain period of time from the delivery of the product.
   • Products to be returned must be unused, the packaging must be undamaged and in their original condition.

2. Return Request and Approval:

   • You can make your return request via [Return Request Form] or contact our customer service.
   • After your return request is reviewed, it will be approved and you will be provided with information regarding the return process.

3. Return Shipping Fee:

   • Return of products is covered by the customer.

4. Return Process:

   • Once your return request is approved, you will be asked to send the product, along with its original packaging, to the specified address.
   • The refund will be processed after the returned products are checked.

As Dualtron Macka Store, we clearly state our shipping and return policies in order to provide the best service to our customers. If you have any questions or need assistance, do not hesitate to contact our customer service.